Trouble shooting Analyst- WFO- Hyderabad- Fresher-Night Shift

Job description

Profile: Technical troubleshooting


Ensure that all requests from the clients are addressed and prioritized in timely manner to reach the SLAs

Troubleshoot and resolve simple/medium/complex Ad Serving issues through Email and Chat

Validate Cases categorization, Workflow Adherence

Skill requirement
Technical :

Basic understanding of HTML, Javascript & CSS
Knowledge of Technical Troubleshoot
Strong analytical skills


Proficient in English writing and speaking skills

Customer Service

Should display skills such as empathy, ownership, sincerity when dealing with Customer requirements
Ability to work with individuals, companies and large clients
Should will to work in Night Shift

Nice to have:

Previous experience in tech-support or tools/applications development domains will be an advantage

Preferred experience in ad serving platforms (DFA, Sizmek, Ad Tech, Adobe, Zedo, Omniture,, etc)

Experience in Digital Marketing and Campaign Management is an advantage but not a must have Interact with clients to execute campaigns, help in campaign performance inquiries, reporting, forecasting etc.

Max. CTC to be offered- 2.4 LPA

Fresher to 6 months experience only

Candidate should be flexible for US shift

Interested candidates can share resume at

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