Genpact Recruitment: Process Associate (Non Voice)

Process Associate - Customer Service - Non Voice-HIG007104

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Are you the one we are looking for?

We are inviting applications for the role of PA, Customer Service

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Responsibilities

Respond to customer queries and customers concern

Provide support for data collection to enable Recovery of the account for end user.

Maintain a deep understanding of client process and policies

Reproduce customer issues and escalate product bugs

Provide excellent customer service to our customers

You should be responsible to exhibit capacity for critical thinking and analysis.

Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you

Minimum qualifications

Graduate (Any Discipline)

Freshers are eligible

Preferred qualifications

Previous experience in a customer service role chat/email/voice

Effective probing skills and analyzing / understanding skills

Analytical skills with customer centric approach

Excellent proficiency with written English and with neutral English accent

You should be able to work on a flexible schedule (including weekend shift)

వివిధ రకాల ఉద్యోగ నోటిఫికేషన్ కావలసినవారు ఈ వాట్సాప్ గ్రూప్ లో చేరండి

https://chat.whatsapp.com/EuEa9tQSyqWD4rSLQ2D6lJ

Online Application: Click Here to Apply